Free mini-ebook

Choosing the Right Claims Processing System for Your Insurance Business

A poor digital claim puts 52% of customers at risk of leaving. What a claims system has to do, four routes to a new one and ten questions for every vendor.

17 pages · PDF, 1.5 MB · Free, no sign-up

  • Vendor-Neutral Buyer’s Framework
  • 10-Point Vendor Checklist
  • Backed by 2025 and 2026 Research
Cover of Choosing the Right Claims Processing System for Your Insurance Business

Who this ebook is for

Claims leaders, COOs and buying committees at insurers, MGAs, TPAs and insurtechs who are selecting or replacing a claims system, and everyone who will have to work in it afterwards.

What you will take away

What a claims system really has to do, why claims projects disappoint, how specialty lines and AI change the requirements, four routes to a new system and a 10-point checklist to put to every vendor.

Authors

  • Arkadiusz DryschCEO & Co-Founder, Openkoda
  • Michał GłombaCRO & Co-Founder, Openkoda
  • Arkadiusz KrysikMarketing Manager at Openkoda

Published under CC BY-ND 4.0: share it freely, as long as it stays whole, unchanged and credited to its authors.

What’s inside

  1. Claims Is the Moment of Truthp. 3
  2. What a Claims System Really Does Todayp. 4
  3. Why Claims Projects Disappointp. 6
  4. Specialty Claims Don’t Look Like Autop. 7
  5. AI in Claims: What Actually Worksp. 9
  6. Build, Buy, Extend or Use Your PASp. 10
  7. A 10-Point Checklist for Vendorsp. 12
  8. Where Openkoda Fitsp. 13
  9. Conclusion: The Year-Three Test for Claimsp. 16
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